The following information is taken from a series called Tip Cards. The advice was formulated with the help of persons caring for a loved one (caregiver) and the knowledge and insight that they gained from the caregiver experience.
The VNA hopes that you will gain insight and find the advice listed. For more information on Caregiver programs sponsored by VNA Community Healthcare please visit ConnecticutHomecare.org or call their toll free helpline at 866.474.5230.
Tips for Using Caregiving Services
- Talk with your relative about his/her needs and what you are both looking for in a home care worker.
- Assess your caregiving needs and what services would be most helpful (personal care, house work, companionship, transportation, etc.)
- Identify reputable agencies in your area.
- Ask about credentials, employee screening, insurance, worker training and supervision, and how schedule changes and no-shows are handled.
- Work with the agency to find the best match for your relative.
- Discuss how fees and billing are handled.
- Beware that it is difficult to find staff for evenings and weekends. Plan ahead.
- Keep a notebook handy with specific instructions. Ask paid caregivers to keep notes of concerns during the visit.
- Communicate regularly with the worker’s supervisor. Be clear about expectations and assertive about concerns. Give examples.
- Make sure hours are convenient for you.
- Write a short bio or resume of your relative to help familiarize workers with the person they care for.
Remember that this is a big step for both you and your relative. Try it several times before deciding to change.
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Information provided on this website and in the Doctor’s Blog is for informational and educational purposes only. It is not intended as and does not substitute for medical advice. Please consult your health care professional for evaluation of your individual case.